Terms and Conditions

Terms and Conditions of Boarding

  1. By signing this form, you, the owner/guardian of the above pet(s), give permission for Wingham Pet Motel to care for your pet and to make all decisions about them during daycare or boarding.
  2. You give your permission for your vet(s) to release all information about your animal(s) to Wingham Pet Motel and us to discuss your pet with other health professionals.
  3. You agree to respect our open hours and arrange the time you check in and drop off your pets within those open hours. You undertake to never request that you pick up or drop off your dog outside of our open hours.
  4. While all precautions and care will be taken, you agree to pay for all veterinary & any other expenses (such as administering medication and transport to vets) incurred during boarding. In an emergency, we would take your dog to the nearest vet without notifying you or your emergency contacts. If medical intervention is required, you agree to permit our vet to perform the highest level of emergency veterinary care.
  5. Dogs must have proof of at least 90% effective tick/flea preventatives. You give us permission to administer tick or flea preventatives if necessary, & add this to your bill. Our costs for these and other extra services are posted in the office.
  6. Cats must be on regular Bravecto spot on flea and tick treatment. Any evidence of fleas on check in will require your cat to be placed in our quarantine which will incur additional fees.
  7. Payment is per day so your pet can be checked in/collected any time of that day (within our hours) and your rate will be the same. Payment is required on check in.
  8. We require all prescribed medication to be in the original vet or pharmacist packaging with spares.
  9. Failure to disclose your pet’s special requirements or behavioural issues on this form may result in an increased boarding rate and/or veterinary fees.
  10. While all pets are vaccinated and health checks are undertaken prior to pets checking in, you accept that there is a small risk of your pet contracting an illness from another pet and you agree to pay for any veterinary treatment which may be required.
  11. You agree to the publication of photos and videos of your pet being used for training and/or publicity purposes.

Cancellation and Amendments Policy

Cancellation and Amendments Policy for booking deposits or full payments

At peak holiday periods including school and public holidays and long weekends:

  • Cancellations giving more than two months notice: a full credit will be given for a future boarding (within 12 months time), less $50 administration fee.
  • Cancellations giving more than one month’s notice: 50% credit for a future boarding (within 12 months time), less a $100 admin fee.
  • Cancellations giving less than one month’s notice: No credits or refunds will be given*

At non-peak periods:
Cancellations giving more than one week’s notice will be given a full credit for a future boarding (within 12 months time), less $50 administration fee.

Amendments to bookings

There is a $30 fee to change booking dates during peak periods.

*If you need to cancel due to government travel restrictions you may apply via email to us for a credit to be used within 6 months. Credit may be successful if we are able to fill your cancelled place.